Inmate Phone Account Guide (Tennessee DOC)

TDOC's phone account page explains how families pay for and manage calls from Tennessee state prisons. The department does not permit inbound calls to inmates; for a family emergency, the facility chaplain should be contacted and may facilitate a call. ConnectNetwork is the primary platform, and the per-minute rate decreased to 7.5 cents effective July 1, 2024. Families can either fund a ConnectNetwork AdvancePay account that covers calls to their own number, or deposit into the inmate's PIN debit account so the inmate can call any number on their approved list; most payments are credited within two business days. Inmates may have up to ten telephone numbers on their approved list and must initiate changes through their unit team, while a person who wants off the list can write to the warden. CoreCivic facilities use Inmate Calling Solutions. The page links Policy 208.08.