Friends and Family Frequently Asked Questions (Nebraska NDCS)

Nebraska NDCS FAQ page answering the questions families ask most in the first weeks of someone's incarceration. It explains that messages cannot be relayed through staff to incarcerated individuals, that tablets used for messaging and video can take up to three weeks to be distributed and programmed after arrival, and that mail is the preferred way to make contact in the meantime. For phone access, the incarcerated person must submit a phone request listing the numbers they want approved, and the housing unit phone can be used once the phone list is complete and funds are on the account. The page directs concerns about phone or visiting restrictions, classification and transfers to a letter to the warden, points phone and email problems to ViaPath customer service and GettingOut support at 1-866-516-0115, and explains that property can be picked up during business or visiting hours with a valid government ID by the person the incarcerated individual authorised.