Contact the Iowa Office of Ombudsman

The Iowa Office of Ombudsman investigates complaints about state and local government, including the Department of Corrections, and this page gives the ways to reach it. The office is open Monday through Friday, 8:00 am to 4:30 pm, and can be reached by telephone at 515-281-3592 or toll-free at 1-888-426-6283, by fax at 515-242-6007, or by mail at Office of Ombudsman, 1112 E. Grand Ave, Des Moines, IA 50319. The page states that mail between inmates and the office must be delivered unopened under Iowa law. It directs people wanting to file a complaint to the online complaint form rather than the general contact form, notes the office is experiencing a historically large volume of complaints, and links a printable Iowa Ombudsman Complaint Form. In-person meetings at the Ola Babcock Miller Building are by appointment only.